2015 Consumer Summit holds 29th to 30th July @ Sheraton Hotel
World Consumer Forum 2014 Research, showed that
virtually all business that exist in today's world have ties
with digital, mobile and online transaction ranging from e-
Banking, e-payment for product, rendering services
digitally, sales of products and services through online and
mobile means to consumers.
All these accumulated together have changed our world. At
the comfort of our offices and homes people can Bank, pay
for goods and services, book tickets online, pay for utilities
bills, recharge cable TV, pay school fees and several
transaction are done digitally in our today world.
However, all these go with it issues that affects consumer's
right in enjoying the goods and services paid for. This
summit is designed to address consumer rights and
satisfaction in the present digital economy and digital
business transactions regime.
As Companies and individual businesses grow daily, it is
important to place priority on consumer rights and
satisfaction in other to maintain scale of growth in this our
present day competitive business world.
These consumer complaints and unsatisfactory services is
a big concern to Regulatory Agencies, stakeholders and
business owners who are offering various products and
services to consumers in this 21st century digital economy.
There are currently more than 120 million mobile phone
subscriptions in Nigeria and about 400 million subscribers
in Africa, the Internet is used by more than 250 million
African citizens and in Nigeria according to NITDA 2014
Report, and we have 44 million internet users. More than
half of Nigeria and African consumers have made at least
one online purchase in the last Twelve months about 80% of
online consumers are using price comparison website to
find better deals.
This summit is designed uniquely to develop solutions to
individuals, companies and multinational companies on
ways to resolve and give satisfaction to consumers who
uses digital payments( like mobile Banking, POS, online
payment and banking, Automated teller machines {ATM}
and other payment platform designed for consumers). A
consumer will use the ATM and the consumers gets alert
the account has being debited, but the consumer will never
get the cash which debit alert was received. The consumer
will report to the Bank and these complaints will linger for
days and into months. The Central Bank of Nigeria and
other experts will educate consumers and providers of
these services on how to resolve this complaint at the
comfort of your home.
The issue of booking ticket online without getting required
services will be addressed and resolved at the summit; with
the summit airline passengers will know how to necessary
steps to get solution from airline companies without the
stress of waiting for several days and months to get
complaints resolved. Airline companies and Travel
Agencies will also understand the best mechanism to
resolve passenger complaint as quickly as possible.
The emerging online shopping and e-markets of today is
trend everybody is happy with. At the comfort of your home
and offices, you can buy and shop online without going
through traffic and wasting your time. But, a lot of
consumers are crying and complaining that they are
unsatisfied and cheated by some online shopping
companies. Consumer companies are either the products
paid for are different from what is delivered or payments
are made but the online shopping company claims the
payment made did not reflect on their account; when this
payment discrepancy arises the consumer will either loose
his money or tears will begging to flow from the consumers
who will waste his airtime making calls for several days
that will run into weeks until it will be resolved or never
resolved. This summit is intended to educate online
shopping companies and consumers the quickest way to
address consumer conflicts.
Another area that Nigerians are cheated is the new digital
electricity billing regime, Hotels, Companies, Homes and
offices are paying through their nose and do not understand
how the reading of digital meters reads so unfairly, This
summit will host the chairman on Nigerian Electricity
Regulatory Commission(NERC) and other stakeholders to
unveil the solution to the menace to consumers.
The Nigerian Communication Commission is also on ground
to make consumers understand their rights as well as make
telecom providers (GSM providers) understand their roles
and responsibilities to mobile phone users. Knowing what to
do when your phone credit is wrongly debited and services
not satisfactory makes you a king in your telecom world.
This Summit is geared towards providing a platform that
will inculcate solutions to consumers and providers of
consumers products and services in the emerging digital
and online transaction viz a viz; ecommerce transaction,
online Banking, online payments, e-Transacts, e-payment,
e-Services and other digitally related transaction by
applying international standards in consumer relations.
This summit will present to participants the best brain and
experts as well as the regulatory bodies in major digital
economy new era system.
The Director General Consumer Protection council of
Nigeria (CPC), Central Bank of Nigeria (CBN) Standard
organization of Nigeria (SON) National Information
Technology of Nigeria (NITDA) World Consumer Forum
(WCF), Vogue Pay Nigerian Civil Aviation Authority and
other Airline and booking companies, Nigerian Bar
Association, Nigerian Association of Travel Agencies,
Federation of Tourism Association Nigeria and High Court
Judges, E-payment companies will be on ground to educate
consumers and providers on solutions to long awaited
consumer unsatisfactory services in our today digital
economy.
The benefit of attending this summit is enormous and
success it will add to your businesses life can never be
quantified. The only way to appreciate this wonderful and
power parked summit is to attend this summit; the benefits
are immediate and continuous.
The summit is scheduled to take place as follows:
Venue: Ladi Kwali Hall, Sheraton Hotel Abuja.
Date: 29 th – 30 th July. Time 9am – 4pm daily.
Registration is free, but participants must pay for breakfast
and lunch for the rich five star hotel meals at a discounted
meal fee of N15, 000.00 for two days, here participants will
have room to network and grow their consumer business
platform.
Certificates will be awarded to all participants and lawyers
will receive accredited continuing legal education mark
certificates from the Nigerian Bar Association (NBA).
2015 Consumer Summit Theme “ Consumer rights and
protection in the emerging Digital Economy in
Africa”.
Register now at the summit website @
www.worldconsumerforum.org
BE THE FIRST TO KNOW!!!
ABUJA SUMMIT SECRETARIAT
Kenuj 02 Mall
Suit D5 and B09
Kaura District FCT-Abuja
Tel: +234(0)92910888 234(0)811618484
234(0)8183822890
Email:info@worldconsumerforum.org
Websit:www.worldconsumerforum.org
LAGOS SUMMIT SECRETARIAT
Epic Legal, No 28,
Fola Osibo Road, Lekki Phase 1,
Lagos State-Nigeria
Tel: +234(0) 8023373453.
virtually all business that exist in today's world have ties
with digital, mobile and online transaction ranging from e-
Banking, e-payment for product, rendering services
digitally, sales of products and services through online and
mobile means to consumers.
All these accumulated together have changed our world. At
the comfort of our offices and homes people can Bank, pay
for goods and services, book tickets online, pay for utilities
bills, recharge cable TV, pay school fees and several
transaction are done digitally in our today world.
However, all these go with it issues that affects consumer's
right in enjoying the goods and services paid for. This
summit is designed to address consumer rights and
satisfaction in the present digital economy and digital
business transactions regime.
As Companies and individual businesses grow daily, it is
important to place priority on consumer rights and
satisfaction in other to maintain scale of growth in this our
present day competitive business world.
These consumer complaints and unsatisfactory services is
a big concern to Regulatory Agencies, stakeholders and
business owners who are offering various products and
services to consumers in this 21st century digital economy.
There are currently more than 120 million mobile phone
subscriptions in Nigeria and about 400 million subscribers
in Africa, the Internet is used by more than 250 million
African citizens and in Nigeria according to NITDA 2014
Report, and we have 44 million internet users. More than
half of Nigeria and African consumers have made at least
one online purchase in the last Twelve months about 80% of
online consumers are using price comparison website to
find better deals.
This summit is designed uniquely to develop solutions to
individuals, companies and multinational companies on
ways to resolve and give satisfaction to consumers who
uses digital payments( like mobile Banking, POS, online
payment and banking, Automated teller machines {ATM}
and other payment platform designed for consumers). A
consumer will use the ATM and the consumers gets alert
the account has being debited, but the consumer will never
get the cash which debit alert was received. The consumer
will report to the Bank and these complaints will linger for
days and into months. The Central Bank of Nigeria and
other experts will educate consumers and providers of
these services on how to resolve this complaint at the
comfort of your home.
The issue of booking ticket online without getting required
services will be addressed and resolved at the summit; with
the summit airline passengers will know how to necessary
steps to get solution from airline companies without the
stress of waiting for several days and months to get
complaints resolved. Airline companies and Travel
Agencies will also understand the best mechanism to
resolve passenger complaint as quickly as possible.
The emerging online shopping and e-markets of today is
trend everybody is happy with. At the comfort of your home
and offices, you can buy and shop online without going
through traffic and wasting your time. But, a lot of
consumers are crying and complaining that they are
unsatisfied and cheated by some online shopping
companies. Consumer companies are either the products
paid for are different from what is delivered or payments
are made but the online shopping company claims the
payment made did not reflect on their account; when this
payment discrepancy arises the consumer will either loose
his money or tears will begging to flow from the consumers
who will waste his airtime making calls for several days
that will run into weeks until it will be resolved or never
resolved. This summit is intended to educate online
shopping companies and consumers the quickest way to
address consumer conflicts.
Another area that Nigerians are cheated is the new digital
electricity billing regime, Hotels, Companies, Homes and
offices are paying through their nose and do not understand
how the reading of digital meters reads so unfairly, This
summit will host the chairman on Nigerian Electricity
Regulatory Commission(NERC) and other stakeholders to
unveil the solution to the menace to consumers.
The Nigerian Communication Commission is also on ground
to make consumers understand their rights as well as make
telecom providers (GSM providers) understand their roles
and responsibilities to mobile phone users. Knowing what to
do when your phone credit is wrongly debited and services
not satisfactory makes you a king in your telecom world.
This Summit is geared towards providing a platform that
will inculcate solutions to consumers and providers of
consumers products and services in the emerging digital
and online transaction viz a viz; ecommerce transaction,
online Banking, online payments, e-Transacts, e-payment,
e-Services and other digitally related transaction by
applying international standards in consumer relations.
This summit will present to participants the best brain and
experts as well as the regulatory bodies in major digital
economy new era system.
The Director General Consumer Protection council of
Nigeria (CPC), Central Bank of Nigeria (CBN) Standard
organization of Nigeria (SON) National Information
Technology of Nigeria (NITDA) World Consumer Forum
(WCF), Vogue Pay Nigerian Civil Aviation Authority and
other Airline and booking companies, Nigerian Bar
Association, Nigerian Association of Travel Agencies,
Federation of Tourism Association Nigeria and High Court
Judges, E-payment companies will be on ground to educate
consumers and providers on solutions to long awaited
consumer unsatisfactory services in our today digital
economy.
The benefit of attending this summit is enormous and
success it will add to your businesses life can never be
quantified. The only way to appreciate this wonderful and
power parked summit is to attend this summit; the benefits
are immediate and continuous.
The summit is scheduled to take place as follows:
Venue: Ladi Kwali Hall, Sheraton Hotel Abuja.
Date: 29 th – 30 th July. Time 9am – 4pm daily.
Registration is free, but participants must pay for breakfast
and lunch for the rich five star hotel meals at a discounted
meal fee of N15, 000.00 for two days, here participants will
have room to network and grow their consumer business
platform.
Certificates will be awarded to all participants and lawyers
will receive accredited continuing legal education mark
certificates from the Nigerian Bar Association (NBA).
2015 Consumer Summit Theme “ Consumer rights and
protection in the emerging Digital Economy in
Africa”.
Register now at the summit website @
www.worldconsumerforum.org
BE THE FIRST TO KNOW!!!
ABUJA SUMMIT SECRETARIAT
Kenuj 02 Mall
Suit D5 and B09
Kaura District FCT-Abuja
Tel: +234(0)92910888 234(0)811618484
234(0)8183822890
Email:info@worldconsumerforum.org
Websit:www.worldconsumerforum.org
LAGOS SUMMIT SECRETARIAT
Epic Legal, No 28,
Fola Osibo Road, Lekki Phase 1,
Lagos State-Nigeria
Tel: +234(0) 8023373453.
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